Boatslip Manager® FAQ

Quick answers to your marina management software questions

Questions

  1. What is the difference between Locally Hosted and Software as a Service (SaaS)?
  2. What are the advantages of a Locally Hosted system?
  3. Is there a limit to the number of users that can access Boatslip Manager?
  4. What are the system requirements?
  5. What operating systems can I use?
  6. Does Boatslip Manager integrate with any accounting packages?
  7. How long would it take to get my software delivered and running if I ordered today?
  8. Can you import the names and addresses from my old system into Boatslip Manager?
  9. Can I make changes to the rates and other setup items on my own?
  10. Can I write my own reports?
  11. What if I expand my marina?
  12. What if I want to renumber my slips?
  13. Can I use Boatslip Manager from home and work?
  14. Will I need training?
  15. Where do I find upgrades and manuals?
  16. What are your support hours?
  17. What does Boatslip Manager cost?
  18. Why is there a charge for Tech Support?
  19. Can Boatslip Manager accept online bookings?

1. What is the difference between Locally Hosted and Software as a Service (SaaS)?

A “Locally Hosted” system means you are responsible for providing the server on which the marina data will reside. You must also setup and maintain a Local Area Network (LAN) if you require more than one workstation to access the data as the same time. You will also be responsible for backing up the data and updating the software when new releases are available. With SaaS we host the data for you on a secure server located on the internet (cloud computer). We also back up your data and are responsible for updating the software. You must only provide a computer a printer and reliable internet connectivity.

2. What are the advantages of a Locally Hosted system?

One advantage of a locally hosted system is that it does not rely on connectivity to the internet as the SaaS system does. Some locations have poor or spotty internet service making it impossible to maintain a continuous connection to the database. The locally hosted system gives the marina’s IT staff complete control over the network and database.

3. Is there a limit to the number of users that can access Boatslip Manager?

No, there is no limit to the number of concurrent users accessing the database at the same time. Boatslip Manager pricing is partly based on the number of concurrent users that require access the system at one time. Each connected workstation must have a unique license to access the database. You must determine the number of connections you will need to run your business. The number of users can be increased at any time by purchasing additional licenses. See the Quick Quote section for pricing.

4. What are the system requirements?

The system requirements are very modest and most computers built in the last 5 years will be suitable as a file server or workstation. Please see the Software Requirements section to learn more.

5. What operating systems can I use?

For a locally hosted system you can use most flavors of Windows starting with Windows XP, Vista, Windows 7 and 8. For SaaS (Software as a Service) customers you may use Windows (listed above) or Mac OSX 10.5 or higher. For more system details see the Software Requirements section.

6. Does Boatslip Manager integrate with any accounting packages?

Yes, it does. The system creates the journal entries and creates a full audit trail for every transaction. It then downloads those journal entries to any one of 7 different GL packages. (Quickbooks Pro, Peachtree, Businessworks, Mas90, MRI, Yardi and Timberline). The system strictly adheres to the GAAP (Generally Accepted Accounting Principles) and activity can be recorded on an accrual or a cash basis.

7. How long would it take to get my software delivered and running if I ordered today?

It takes about 2 to 3 weeks from the time we receive your signed contract, map of your marina, rates, taxes and marina rules at our office. We create your marina map and embed it in the software. We also set up your rates and taxes prior to shipping it to you. Once you receive the software you can begin entering reservations.

8. Can you import the names and addresses from my old system into Boatslip Manager?

Yes. If you can get the names, addresses and phone numbers in a tab delimited spreadsheet such as Excel we will clean them up and import them into Boatslip Manager Software before shipping you the software. Having the names of repeat customers will greatly speed up the conversion process when entering transactions and reservations. Preparing and importing the names usually takes 1 to 2 hours of programming time so there is a small fee for providing this service. Please refer to the Quick Quote section for pricing.

9. Can I make changes to the rates and other setup items on my own?

Of course! You can change everything in the system except for the map slip locations. We set up your rates and taxes initially to help you get started and to shorten the learning curve. You can make changes at any time.

10. Can I write my own reports?

Boatslip Manager comes with hundreds of reports. If you don’t see the report you need call us and describe what you are looking for. Chances are we have it already and can point you in the right direction. We can also export most lists and report into Excel which can provide even more options.

11. What if I expand my marina?

No problem. Send us the map changes and we can add slips and modify the map layout. There is a small, one-time fee for each new slip added. Usually map changes only take a few days to complete. Refer to the Quick Quote section for additional site pricing.

12. What if I want to renumber my slips?

There is no problem renumbering slips. You can do this quickly and easily on your own. Simply edit the slip numbers and the map will dynamically redraw. Refer to our user manual for more information.

13. Can I use Boatslip Manager from home and work?

Yes, but the approach is different between locally hosted vs SaaS systems. SaaS is the easiest way to accomplish this. Since the database is located in a secure centralized location on the internet then you will only require a computer and high speed internet service to access the same data that is used at the marina. With locally hosted systems, the remote user would have to gain control of a workstation at the marina using a special service like “Log Me In”. This would tie up the marina computer while the remote user worked on the system. This method would only be practical after hours or if the marina workstation was not needed all the time.

14. Will I need training?

Boatslip Manager is intuitive and easy to use. If you’ve used property management software in the past, the transition should be quick and easy. As part of your software purchase we provide a two-hour online training session with you and your staff to help you get started. Our trainer will connect over the internet to your office computer and take you through the basics to help you get started. All new customers are automatically enrolled in our support program—giving you access to all the training videos available on our eSupport page. There’s also a good online manual to refer to but if all else fails, you can call our support staff toll free to ask specific questions. We do offer on-site training if you would like one of our technicians to train at your marina. We also offer training at our facility. Please check the Quick Quote section for additional training pricing.

15. Where do I find upgrades and manuals?

All support materials can be found online in the eSupport section of our website. Please click here to access this section. You must be on a current support plan to access this area. You will need the username and password that is on your “Read and Save” sheet issued to you at time of purchase.

16. What are your support hours?

Our hours of support are Monday through Friday, 9am to 5pm Eastern time. After hours and on weekends there is an emergency support number to call. Please call 1-800-547-9147 and completely listen to the phone options to get the appropriate emergency phone number to call. Please limit use of this service to emergencies. Thank you.

17. What does Boatslip Manager cost?

Boatslip Manager pricing will vary for each marina. It is based on factors like the number of slips, number of concurrent users the various software options like the Point of Sale module, Zip Code module, Credit card module. Pricing will also be different between Locally hosted and SaaS. Please plug your information into the cost calculator on the Quick Quote screen and it will provide a close approximation of what your costs will be. Please ask for a formal quote to receive a firm price.

18. Why is there a charge for Tech Support?

Our Support program fees include for much more than technical support. It is true we have the largest and most knowledgeable support staff in the industry, but we also have a team of programmers working alongside the support people to ensure Boatslip Manager meets your needs today and tomorrow. For over 20 years we have been building and improving BM in response to our customers suggestions and requests. As a result we were able to deliver many enhancements over the years including our integrated online booking system BookYourSite.com™ (BYS). All support program subscribers get a free webpage on BYS website and iPhone/Android app, as well as free updates to Boatslip Manager as they are released.

19. Can Boatslip Manager accept online bookings?

Yes! BM can be completely integrated with BookYourSite.com (BYS). Your entire slip inventory is automatically synchronized with BYS so your customer knows if you have slips available. The slip fee is calculated based on the rates found in your BM database for 100% accurate pricing. Online bookings are imported into your marina for processing and payment through your processor so you get paid right away! Please refer to the BookYourSite™ section for more details.